I appreciate you performing the steps above, Michelle.
I'm here to route you to the best support team available that can help you further on this matter. Since all the troubleshooting steps didn't fix the issue, I'd recommend contacting our Phone Support Team. This way, they can investigate the cause of this glitch and get this resolved from there.
Here's how to contact them:
- Click the Help icon at the top to open the QB Assistant window.
- Tap the Talk to a human menu and enter the issue.
- Next, click the I still need a human button and select the Contact us link.
- For real-time assistance, choose the Start messaging or Get a Callback to speak with an agent.
As always, you can visit our Help Articles page to learn more tips and watch video tutorials to learn your way around QuickBooks Online.
Please keep in touch with me here for all your QuickBooks needs. I'm always happy to help. Have a good day ahead.
