Thank you for joining the thread, @Anonymous.
The issue of matching transactions was already closed, and I personally want to get this fix for you.
When matching transactions, you'll want to check the filtered date and make sure it hasn't been matched yet. Here's how:
- Go to the Banking menu, then select a transaction you want to find a match.
- Click the Find match radio button.
- Change the date To field.
- A list of transactions will show and you can choose a match.
- Hit Save.
If the filtered date was set correctly, let's try logging in to your QuickBooks Online (QBO) account using a private or a different browser. This way, we can check if it's a browser data issue.
If this works, it means that you need to clear the browser's cache so the system can start fresh.
If you get the same result, I highly recommend contacting our Phone Support Team. This way, they can further investigate this matter and provide additional steps to get this resolved.
I'm always here to listen if you have other concerns with QuickBooks. You're welcome to post again or leave a reply below.
