Thanks for getting back to us, @billsw222.
Since the issue persists after following the steps shared by my colleague above, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps to fix this for you.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Select Contact Us at the bottom to connect with our live support.
Just in case, I'll add this article that tackles managing bank transactions in QBO: Categorize and match online bank transactions.
Please let me know how the call goes or if you have any other issues. I'll be more than willing to assist. Have a good one!
