Hello there, @Joanne76.
Thank you for providing a very detailed information to clarify your concern. I'm here to share some information on how to stop finance charges to customers and tracking history per customer.
At this time, you can individually mark customers' transactions which should not be applied with finance charges in the Assess Finance Charges section. Also, the Collection History button is the only way to track finance charge history of each customer.
While the feature you need isn't available in QuickBooks Desktop, I encourage you to send feedback straight to our Product Developer Team to notify them of your suggested feature and I will do the same. It's one way we do to track QuickBooks usage and to let us see where our software is effective and what Intuit services help you manage your business most effectively.
Here's how:
- Go to the Help tab.
- Choose Send Feedback Online.
- Select Product Suggestion.
- Enter your request/product suggestion.
- Click Send Feedback tab.
We truly appreciate feedback and suggestions and would love to incorporate them in the future updates.
For future reference, here's an article you may check out: https://quickbooks.intuit.com/community/Income-and-expenses/Assess-finance-charges/td-p/202647.
This information should get you on the right track with regards to disabling finance charges for customers. If you need anything else, please let me know by leaving a comment below. I'm always here to help. Wishing you and your business continued success.
