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Replying to:
VivienJ
QuickBooks Team

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Thanks for visiting the Community and joining this thread, Joanne76. 

 

I'm here to lend a hand and stop the invoices to add service charges automatically. 

 

To start off, which QuickBooks version (is it online or desktop) are you using? The program ensures you have complete control with the transactions you send to the customers. The details in the invoices depend on which information you've initially added. 

 

It's possible the invoice was set as a recurring transaction, which is why the service charge is included. If you're using QuickBooks Online, you have the option to pause or delete the invoice. 

 

Here's how:

  1. Go to the Gear icon, then select Recurring Transactions.
  2. Locate the invoice with the service charge.
  3. Click the Edit drop-down arrow at the far right side.
  4. Choose Pause, or Delete.
  5. Follow the prompt to successfully remove it (see screenshot below).

 

Meanwhile, if you're using QuickBooks Desktop, you can delete it from the Memorized Transaction list section. Here are steps to guide you through:

  1. Go to Lists at the top menu bar, then select Memorized Transaction List
  2. Locate the invoice you're referring to. 
  3. Highlight and right-click on it.
  4. Select Delete Memorized Transactions

 

For more details about recurring transactions in both versions, check out the articles below:

Be sure to touch base with me here on the results of your testing or if you're referring to something different, I want to ensure this matter gets resolved. Have a great day! 

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