Thank you for joining the thread, @mfhiltabidel.
You can perform some basic troubleshooting steps to isolate the issue. First, make sure to update QuickBooks to the latest release. Once done, proceed with verifying and rebuilding your QuickBooks file. This helps identity and resolves issue most common data issues.
To verify the data:
- Go to the File then Utilities.
- Select Verify Data.
To rebuild, select Rebuild Data from the Utilities tab.
From there, try sending your forms. In case you're getting the same behavior, I would suggest getting in touch with our Support Team. This way, a representative can check and investigate this further.
To contact support:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk and then choose a way to connect.
Lastly, here's an article you can read more about setting up email service in QuickBooks Desktop.
You can always get back to us here on the Community page if you have any other questions. I'm more than happy to help. Have a good day!
