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Thank you for getting back, @catface.
You can enter a credit card credit transaction for the refund. I can guide you on how.
- Open your QuickBooks Online account, then go to the (+) New icon.
- Select Credit card credit under Vendors.
- Choose a payee, credit card account, then set the date.
- Fill in the required fields, then Save and close.
I've added these screenshots for your visual references.
Just in case you need to process customer refunds in the future, you can also use this article as your guide: Void or refund customer payments in QuickBooks Online.
I'll be right here to help if you have any other questions. Just add a comment below. Have a good day!