Once again - you guys are missing the mark.  I am talking about THE INVOICE - not the email.  I have a section called "message to customer" on invoices and this disappears when I email it to customers through Quickbooks.  If I download the invoice onto my computer from within the program, the message is there. If I email it to people, it disappears.

I was on a chat for over an hour yesterday and not only did the person NOT help me, he/she was unable to get a share screen going.  This is very frustrating and is a HUGE problem. 

As you can see from this thread, it has been an issue in the recent past.  It shouldnt' be this difficult to get someone to help me.  I don't understand.