Thanks for posting in the Community, @contact-esne.
To check if the app's data is causing this odd behavior, I suggest resetting it. This process plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images.
The steps to do this may differ depending on the OS you're using.
For Andriod, here's how:
- From the More Options ⋮, select Settings.
- Tick Refresh Data, then choose Yes.
For IOS:
- From the Menu ☰, select Help & Feedback.
- Click Refresh Data, and then select Refresh.
You can also do it in your device settings. Here's how:
For Andriod:
- Go to your device's Settings, select Apps (varies by device).
- Choose QuickBooks app from the list, and then pick Storage.
- Finally, hit clear data.
For IOS:
- Go to your device's Settings, select Setting General iPhone Storage.
- Choose an app that's taking up a lot of space.
- To free up the storage without deleting the documents and data for the app, select the Offload App.
Once done, try to open the invoice(s) again to double-check.
If the same thing happens, consider uninstalling/reinstalling the app. For further guidance with the process, please visit this article: Troubleshooting Quick-Start Guide for the QuickBooks Online app.
Leave a comment below if you have any other issues or concerns, and I'll get back to you as soon as possible. I'm always here to help. Have a good one!
