Please help with this issue.  My "Message To Customer" is not showing up on invoices emailed and paid through Quickbooks.  If I download the invoice and email directly from my account, it is there but I shouldn't have to do this.  Customers should be able to download it themselves.  Please help.

I tried to reach customer service through Quickbooks but it says it is unavailable until Wednesday at 6am.  Why?  Today is NOT a holiday.