Hi carrie25.
Thanks for stopping by. This could be happening for a number of reasons, including as you mentioned because they're older and are repeats. Without being able to dive into your account and look at the specific details to determine what's going on, I recommend reaching out to our support team for further assistance, they will be able to look into your account with you in a private 1- on-1 setting where they can determine the issue and show you how to fix it click-by-click with a screen share tool. To reach them follow these steps:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
I'm also including a helpful link that highlights the basics about reports, how to run them, customize them, print them and much more.
If you have any other questions, feel free to post here anytime. Thank you and I hope you have a nice Monday evening.
