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Replying to:
ShiellaGraceA
QuickBooks Team

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Thanks for joining the thread, @knowah.

 

I have some information about the incorrect numbers on the sales tax report. I've checked and verified the case mentioned above (INV - 49070). It's already marked as closed and resolved.

 

Let me share with you the steps to make sure your report is collecting the right info. Here's how.

 

First, verify the product/service item has the non-taxable sale selected for the category. Go to Gear, and then select Products and services. Edit the item in question, and make sure that Sales tax category is Nontaxable. See image below.

 

 

After that, mark the Tax column when creating an invoice. This way, your non-taxable sale will reflect on the sales tax liability report.

 

If you're still experiencing the same result, please contact our QuickBooks Customer Care Support so we can investigate further. Please follow the steps provided by my colleague above @IamjuViel.

 

In case you need help with other tax tasks, click this link to go to our general tax topics with articles.

 

Keep me posted if you still have questions or concerns. I'll be around to help. Take care and have a good one.

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