@LieraMarie_A  Here's what I originally did: I first received the full amount (let's say $1500) on the invoice that was $1000 which left me with a credit of $500, which I then sent a check to that customer but it's done online through Wells Fargo so it's not a physical check that I can record. I am hoping that once that $500 is out of our account (in QBO) I can then match the payment received ($1500) for the invoice and the credit of a remaining balance ($500)? If not, I'm not sure what to do because others have said that once I received the payment in the full amount received of $1500, that it would create a credit of $500 but it didn't do that for me. I hope I am making sense. I can delete what I've done and start over but I'm not exactly sure what steps I'm taking is giving me the right results? Thanks for your help!