Hi there, Snowdenfarm.
I appreciate you for posting your concern here in QuickBooks Community. I'll provide information about user permission in QuickBooks Online.
There are different user types and levels of access to QuickBooks. That said, it could be your office manager is set into Reports only user. To verify and to fix this, I'd suggest checking the user settings of your manager from the Manage Users page. Then, change it into Standard or Company admin user. Please note that to do this, you'll need to have Admin access.
Here's how:
- Select the Gear icon and choose Manage Users.
- Find the user and check their status in the UserType column. Once confirm that the type is Reports only, click Edit in the Action column.
- In the window that appears, choose the User type drop-down ▼ menu, select the user type you want them to be.
- When you finish, select Save. Ask the user to sign out and then sign in to see the changes.
For additional information, you can click this article: Add, delete, or change user access.
On the other hand, yes, you're correct! you must surely be able to do it from the edit menu aside from clicking the Batch action when inactivating customers.
Please refer to this article to see different information about Projects in QuickBooks Online: Projects FAQ.
That should get you fixed right up. Keep me posted on how everything goes in the comment section. I want to make sure this is taken care of for you.
