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We don't want you to feel this way, @Trishg0418.
I appreciate you performing the troubleshooting steps provided in this thread. Since you still can't convert your QuickBooks Online data to QuickBooks Desktop, I'm here to provide steps so you can get in touch with our live support, here's how:
- In QuickBooks, navigate to the Help (?) icon.
- Select Contact Us.
- Enter Convert Data in the What can we help you with? box and click Let's Talk.
- Choose Start a chat.
Just a heads up, our support team is available every Monday to Friday from 6:00 AM PST until 6:00 PM PST. Then, from 6:00 AM to 3:00 PM PST every Saturday. To know more, you may visit our support hours page.
To know more about how your data convert from QuickBooks Online to QuickBooks Desktop, please see this article: Limitations when you convert from QuickBooks Online to QuickBooks Desktop.
Please know that you're always welcome to post again if you have any other concerns about converting your data. I'm always here to help. Wishing you and your business continued success.