I have been trying for three days now to convert my quickbooks online to quickbooks desktop.  I've done everything on this list and I can't get it to get to number 10.

I don't have a task button that comes up, so I've been following these steps.

I can honestly say I've never had this much difficulty getting a program to work.  Is there another way to do this or CUSTOMER SERVICE where I can actually speak to someone and they can walk me through it????