Welcome to the Community, pauljay.
 

If you're unable to complete the steps for updating your phone information, you can contact our Customer Care Team for assistance. My colleague, Jen_D, provided detailed steps for how to request a callback. Upon reaching step four in our process, make sure to select Get a call.
 

If there's anything else I can help with, please feel more than welcome to reach out anytime. Have a wonderful day!