Intuit, it would be so helpful if you would make a way to turn a credit into a credit memo that is visible on a customer's account and can be saved with a number for easy locating. When an overpayment is made an option is given to print a credit memo but then the credit memo disappears from record. I have used QB's for over 25 years and tracking credits (individual amounts plus when and where each came from) on customer accounts have presented major frustration. A saved credit memo that can be filled out, is traceable, and can be emailed/printed to send to customer would be sooooo helpful.