Hi @ejrugulachm,

I'll handle this query for you. 

Please ensure you're logged in with admin access so you can see the Payroll settings option under the Gear icon. To learn more about the different users available in QuickBooks Online, along with their access rights, view this article: User types and user permissions in QuickBooks Online.

On the other hand, if you're already logged in as an admin, proceed with this step:

Open your browser's private window. It will isolate the cache, which is the common cause of unusual behaviors for browsers. 

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to access the Payroll settings page, proceed to clear your browser's cache. Otherwise, open a different browser that's available for you. 

When you're able to access the Payroll settings page, take a look at this article: Payroll accounting preferences. It has the steps on how you can change accounts to use for your payroll, as well as other preferences, such as adding classes. 

Press the Reply button below if you have any other questions. I'll be sure to get back to you.