Yeah, since these doodahs purchased quickbooks desktop decades ago, they have been intent on running it into the ground but pulling as much profit as possible for an obsolete platform.  If they spent money on it instead of simple pulling margin off it, it would be a great product. 

The inability to customize font or use automatic fields is total ignorance.  No matter what their team says, they will not do any of these changes.  If you run a simple company, the online version MAY be enough.  But if you are a construction company that buys and sells or does percentage invoicing, your screwed.  I make do for now but when my employees take over my business, I know already they are going to run to another platform...and not intuit based.  I have a vision in my head of five overseas employees laughing their butts off each day with our money and our folly.