@robertrackl wrote:
I can generate statements of account for most customers, but for some of them not. What might be wrong? (This used to work just fine)
I've been having this same issue too! I FINALLY figured out my problem after diligently trying to troubleshoot from the other suggestions on this thread. Maybe your problem is as simple as mine was?
Make sure that if you have your customers set up into subgroups, that the customer you are trying to generate a statement for is not set up as "bill with parent." If you aren't sure, go to customer and click edit. You will see a checkbox "is sub-customer" and then a drop down. Be sure that you have this set to "bill this customer." Now, you can generate a statement if this was your issue. Or, you'd need to create a statement for the main group, which would only work if you had 1 customer in that group.
I hope this helps someone out there!!!! :)
