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Hi matt221,
I can see that you really need to have a smooth invoicing capability, especially this is your busy season.
We'll do some steps to fix the loading issue when you send invoices, but if you've already done these with the agent, you may not need to do them again.
First, you'll want to update your QuickBooks to get the latest release, which may include minor fixes.
- Click Help and choose Update QuickBooks Desktop.
- Choose Update now.
- Put a check on Reset Updates.
- Click Get Updates.
Second, download the QuickBooks Tool Hub installer and install it.
Third, open the QuickBooks Tool Hub program and go to the Program Problems bar. Then, click on the QuickBooks Print & PDF Repair Tool button in green.
Usually, if an issue isn't fixed, the agent will take the details to a higher tier for further checking. Did they mention this? If not, please contact them again tomorrow, so a different team will look at the case based on the data that the agent provides. Please note that our Support is only available up to 3 PM PT on Saturdays. Check out their schedule here.
Feel free to reach out if you have other questions.