I've checked our records and haven't seen any open investigation similar to yours, User277.
The unexpected behavior might be caused by a corrupted file. Let's run the Verify/Rebuild utility to detect the data damage. Here's how:
- Click File.
- Go to Utilities, then choose Verify Data.
- If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity," the file is damaged. Just continue to Rebuild Data to correct the problem.
- When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the back up is finished.
- Click OK when you get the message "Rebuild has completed."
- Run Verify Data again to check for remaining data damage.
Once done, try to attach the document again. If you're still unable to attach anything, use the QuickBooks File Doctor to fix your company file.
I'll also share the QuickBooks Document Center: FAQs and common issues to better guide you.
Feel free to get back to this thread after trying the recommended steps. We're just around to help you.
