Thanks for getting back to us, @KSWEISS.
I want to thank you for staying with QuickBooks for a decade now and informing your client to clear their cache. Let me share additional info to resolve your concern in QuickBooks.
Clearing the browser's cache can speed up your overall browsing experience so you have best and most secure experience with QuickBooks Online. Sometimes data, which is stored in the cache prohibits loading of up-to-date contents and you may encounter browser errors like run time error, buttons missing on the page, unable to pay an invoice, etc. Thus, clearing the cache helps fix these issues.
Also, I'd suggest reaching our Customer Support Team. They have the tools that can help determine the reason behind this matter and have the ability to create an investigation if necessary. You can follow the steps shared by my colleague on how to contact us.
Please check out our support hours to ensure that we address your concerns on time.
To learn more how credit card processing fee works in QuickBooks, please check out these articles:
For future reference, let me share this guide that contains articles and tools to help grow and manage your business: QuickBooks Resource Center.
I appreciate your patience while we look into this. If there's anything else I can do for you, please let me know. I'll be around to help you out.
