Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
katherinejoyceO
QuickBooks Team

Reply to message

Thanks for your prompt response, @welcomehomemn1. I didn't see your attached screenshot. 

 

Based on what you described, it looked like you're having a browser-related issue. We can confirm this by logging to your account in a private or an incognito window. Here's how: 

 

  • On your keyboard, press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).

 

See if you're now able to see the Account Type options. Then, clear the cache on your main browser to fix the issue. If it's still an issue, use another supported, up-to-date browser.

 

For future reference, read through this article in case you'll need to change the detail type of an existing account: How to change the type of an existing parent account or sub-account.

 

Feel free to message us again if you have additional concerns. We're always delighted to assist you more. 

 

Need to get in touch?

Contact us