I have the same question, which neither of the replies addressed.  When I run a P&L in QBOA, I see that QBO lumps all expenses under one major heading called GENERAL AND ADMIN EXPENSES, which is not useful.  How can I classify accounts so I get the headings that my Director wants to see (e.g., PERSONNEL EXPENSES, BUILDING-RELATED EXPENSES, etc.)?  I don't see a parameter on the Account edit screen that allows me to do this.

Thanks.