Thanks for taking the time to post in the Community, @cobylaird.
I’ve checked that the issue is resolved already. If you're experiencing the same issue, I recommend reaching out to our phone/chat support team. They have the tools to check your account securely and perform a screen-sharing session to pinpoint its root cause.
Before doing so, please review our support hours to ensure your issue gets addressed right away. Please note that we've made some changes to our support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customer's concerns effectively.
- Go to Help and click on Contact Us.
- Enter your concern in the What can we help you with? field.
- Click on Let's talk.
- Choose either Start messaging or Get a callback.
Let us know if you have any other concerns. Keep safe.
