Thanks for getting back to us, @cameron-growthma.
Allow me to chime in and share additional details about the dispute/chargeback in QuickBooks.
When a customer disputes a charge with their bank or credit card company, the financial institution notifies QuickBooks Payments. Then QuickBooks checks for credits to the card when the chargeback is received.
If you didn't give a credit, or we can't match the credit to the chargeback. The credited amount, plus a $25 fee, is then debited to you, the merchant. This fee is not a penalty. It's used to cover related costs.
When this happens, we'll email you about chargeback notices or retrieval requests. This way, I'd suggest contacting our Customer Support Team. They can give you clear instructions about the process and help you from there. Just follow the steps shared by my colleague AlcaeusF on how to contact us.
You can also check out these articles for further reference:
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.
