I know it can be frustrating when you're unable to accomplish a certain task in QBO, EvieGrace.
I'd be glad to route you to our Customer Care Support Team. They have available resources and tools to take a look into your account and can do a screen-share with you. That way, they can assist you right away with this.
Here's how to contact them:
- Go to? Help at the top right.
- Click Contact Us.
- Enter " can't merge inventory items " as your concern.
- Click Let's talk.
- Choose the best support option for you.
You can also check our support hours and contact us at a time convenient to you.
If I can be of any additional assistance, please add a comment below. I'll be right here to help.
