Hello there, @BBB9.

Basically, we'll be able enter a customer name in the customer field and it automatically populates/show under the drop-down list showing the name you've typed in. To search the customer's name in the Choose a customer or project field automatically, you may need to try the basic troubleshooting steps to resolve the issue.

First, access your account using a private browser or incognito window. You may use either of the following shortcut keys:

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Internet Explorer: press CTRL  + Shift + P
• Safari: press Command + Shift + N

If it works fine using a private browser, you may need to clear the cache of your regular browser. You can also try accessing your account using another supported browser to help us narrow down the cause of this unexpected behavior.

On the other hand, we have an ongoing issue with regards to hitting the Save and New tab and the cursor no longer auto-populates into the customer field like it used to. This issue has been reported to our engineers/product developers and they are currently working for an immediate fix.

As a workaround, you may need to click on the box or Tab multiple times.

Thank you for your patience. Stay in touch if you have any other QuickBooks concerns. Have a good day!