Hello Ryan_M,

I appreciate your effort to clear this up, but it so far is unsuccessful and this is an ongoing issue. Today I put in another credit memo to apply to a customer's open invoice. It shows as "unapplied." I go in to the open invoice and hit "Receive Payment." Scrolling down there is NO option to select the credit memo. It also doesn't work now when I go "+New" and "Receive Payment."

Under "Settings" auto-applying credit memos is not selected. I am using Chrome and also tried this in an incognito tab with the same unsuccessful result. 

Is this an ongoing issue for other users or just my account? I will try to contact customer service for some help but any additional insights would be appreciated, thank you.