Hello there, @cameron-growthma.
Thank you for sharing more details about your concern in QuickBooks Online. Let me help you get the support you need to resolve the dispute.
The Community is another available source for support other than phone or chat. However, since this is a public forum, I'm unable to check the reason why you're unable to receive an email from QuickBooks.
I suggest speaking to one of our representatives by requesting a callback. This feature is an easier and faster way for users to contact support.
One of them will be able to take over and provide the necessary instructions for you to submit the documents. Here's how you can reach them:
- Click the Help menu and select Contact Us.
- Provide a short description or tell us specifically how we can help you, then click Let's talk.
- Click Get a callback.
- You also have the option to click Message an agent if you want a chat agent instead.
Additionally, I've included an article you can use to know more about the support hours and types for each QuickBooks product: Support hours and types.
Feel free to hit that Reply button if you have any other questions. Have a great day ahead.
