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Replying to:
BettyJaneB
QuickBooks Team

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Hi there, @EMitchell.

 

I've got clarifications to share regarding merging an item in QuickBooks Online.

 

At this time, the system only allows you to merge a service item. That said, being able to combine the inventory, non-inventory, and bundle items aren't available.

 

If there are duplicate or items that you won't be using in QBO, it'd be best to make them inactive. 

 

To do that:

  1. Click on the Gear icon at the top.
  2. Select on Products and Services.
  3. Find the product or service that you want to make inactive.
  4. From the Action column  drop-down menu, tick on Make inactive
  5. Hit on Yes.

I appreciate your feedback regarding the Remove or merge a product or service article. I'll take note of this, so this will be updated to ensure that the information is accurate.

 

Please know that our developers are constantly working and considering new options to be added to the system. This way, we'll be able to make the product work the according to your business needs.

 

You can always visit out QuickBooks Online Blog site to stay in the loop with our latest updates and enhancements. 

 

I got your back if there's anything else that you need, @EMitchell. I'll make sure you're all set. Keep safe!

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