Hi there,
Since you're unable to get a copy of your recurring invoices, I suggest checking the created entry from your Florida account. This way, you can verify if you have entered the email address in the transaction. You can follow the steps and information provided above.
You can input the email address once confirmed it's missing on the recurring entry. Then send it to see if you receive a copy.
Then, I also recommend reviewing the Email me a copy option from the Account and Settings page. This is to confirm you checked the box from that selection so you're to receive a copy of the of your sales forms.
If the issue persists, I suggest logging into your QuickBooks account through a private browser. This will help us determine if the problem is related to the browser's settings. And, private browsing doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using.
- For Firefox, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works using the private browser, go back to your main browser and perform clear cache to remove temporary internet files on your computer. For your reference, you may check out this article: Clear cache and cookies to fix issues when using QuickBooks Online. If not, use another supported browser as an alternative.
Please refer to the articles below on how you can change a recurring transaction template in QuickBooks Online. Then, how to search and check for the duplicate template so you're able to delete them.
Please let us know how this goes. You can add more details by leaving a comment down below. I'm always here to help.
