Thanks for dropping by, @Pjustice1, and @mikekotsis.
Currently, we have an investigation case in regards to the error that appears when the client's card is declined. The case code is INV-43034.
I'd also encourage you to contact our Care Support team to attach your account to the investigation. This way, you'll get notifications later once we resolve the issue.
Rest assured, I got some insights on how to fix it.
Here are the things to check if you enter the credit card info manually:
- Make sure the credit card number and verification code (usually on the back of the card) are correct. Most credit card numbers are 16 digits long. American Express cards are 15 digits long.
- In addition to the credit card number, you need to enter a verification code. For most cards, like Visa, Mastercard, and Discover cards, it's the 3 digit code on the back of the card. For American Express, it's the 4 digit code on the front of the card.
- Make sure there are no special characters or spaces in the credit card number or other data fields.
- Use the customer's address from the US USPS website.
Processing debit cards:
- In QuickBooks Online and QuickBooks Desktop, debit cards must be associated with a larger credit card company to process them like a credit card. It means there's a logo for companies like Visa, Mastercard, Discover, or American Express.
- If you don't see a logo on the card, or it's not associated with a larger credit card company, you may not be able to process it.
- Debit card transactions can get declined if your customer doesn't have enough money to cover it. Consider reaching out to them to make sure the card is still valid.
Additionally, let me share a couple of Help guides about declined customer payments:
For the overview and the detailed steps, I'll share this article as your reference on how to resolve declined ACH payments, @mikekotsis: Fix rejected ACH payments or fees in QuickBooks Payments. There you can see R codes (Rejected codes) and how to fix them.
Feel free to place a comment if you have more questions. I'm always here to help. Take care!
