Good Evening, @Ashleyk33. 

This isn't the impression I want to leave you with. The best way to get this issue fixed is by contacting our Customer Support Team. I know that the agent you spoke to yesterday was supposed to call you today. However, the next time you call in can take less time. 

Once you're in touch with our Support Team again, you can give them the case number from yesterday's phone call and start to work on new steps/instructions to help resolve this problem. 

Let me know how it goes. I'm only a post away if you need me. Bye for now!