I spent two hours on the phone with Blue, or Beau, or whatever her name is, yesterday. We went through every single step that is detailed in those 9/10 steps. And this was after I had already done that myself according to those exact same steps from the referenced article the previous day. After 2 hours, I had to leave in order to make it to my next obligation. She said she would contact me today at 1:00 so we could try further steps. So I drove 58 miles back to my client’s location today, and she never called. It is now 3:30, I’m back home, and she STILL has not called. 

What would be the point in calling Tech Support if we’re just going to repeat those 9/10 same steps all over again? Is there, or is there not, a fix to this problem? Should my client receive a refund for his purchase? He had been using QB Pro for years but upgraded to QB Accountant in order to be able to design his statements according to his needs.