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Replying to:
MariaSoledadG
QuickBooks Team

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Let's find out why payment isn't showing up on your register, wrightboys43.

 

Payments only show up on the bank register if you've selected a specific account when receiving a payment. Since you've set Undeposited Funds as the default account, that's the reason why you're not seeing the payment in your bank register. 

 

You'll want to make sure that you've selected the correct account when receiving a payment. I've attached a screenshot for your visual guide.

 

Also, if you want to check which account is your invoice payment link to, you can go directly to the Customer Center. Here's how:

  1. Click Customers on the upper menu.
  2. Select Customer Center.
  3. Locate for the payment and check the Account column for the account information. Usually, payment will show after the invoice.

Once you're able to follow these, there's no need for you to delete payments or change a template to the current one. You can also read this article form more information about combining payment in QuickBooks: Record And Make Bank Deposits In QuickBooks Desktop.

 

You'll also want to add and bank bank transactions after you've received the payment: Add And Match Bank Feed Transactions In QuickBooks Desktop.

 

Let me know if you need anything else. Remember, we're always here to help you.

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