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wrightboys43
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HI JenoP,

 

Thank you so much for following up so quickly!  The "Use Undeposited as a default deposit to account" is checked in my company preferences, I think this was set as the default when we re-purchased and redownloaded Quickbooks Desktop Pro in June.  My current issue is that there is a large amount of invoices from March 2020 to June 2020 where the payments did not go into this account, they went into Accounts Receivable, and they do not show on the check register.

 

I've noticed now that all the invoices with 'missing' payments are a different invoice template - would this somehow make the payments go into the accounts receivable register instead of Undeposited Funds?  This older template is not something I can edit, even though there's hundreds of invoices I can't select this template to edit or even to create a new invoice.  (I do have the option to change these invoices to a current template we have in Quickbooks).  I think these were generated through our Quickbooks Online account when we were working remotely during the Covid-19 shut down.  I've gone into List > Templates and also Edit > Templates to see if I can change which account these are linked to but I haven't found where I can change that.

 

Would I have to delete these payments that went into Accounts Receivables and change the invoice template to match our current template and then receive the payment again so that they are all in the same place?  Or do I create a manual duplicate in the check register for these payments?  Would this skew the Accounts Receivable summary to show more is due than is actually due when I print a report?

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