Good day, @Ashleyk33.

I appreciate you performing the steps shared by my colleague to resolve the issue. Since there's no problem within the QuickBooks Desktop file, let's isolate your Statement Writer and fix it's performance issue.

First off, make sure that your QBDT is updated to the latest release so you always have the latest features and fixes. Once you’re done, download the latest version of QuickBooks Statement Writer. Just go to the Help Center and Update.

Then, update your regional settings in Windows and check this Microsoft article to make sure it’s compatible with your Excel.

Lastly, change the way you access the.QSM file by using a different company file. If the file opens, try some basic data damage troubleshooting on your company file and refresh the Statement Writer access permission. Here's how:

1. Go to the Edit menu, then select Preferences.
2. Select Integrated Applications and go to the Company Preferences tab.
3. Click QuickBooks Statement Writer, then select Remove.
4. Choose QuickBooks Statement Writer, then select Remove.
5. Open the Statement Writer.

For detailed guidance, check the following article: Fix problems with Statement Writer. 

If the error persists, I’d recommend reaching out to the Technical Support Team. A specialist will be able to look up your account securely and further assist you via remote access.

Here are the steps to contact support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact Us.
4. Hit the Stat Messaging button.

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

You might also want to read this article to learn more about QuickBooks Statement Writer (QSW): Use and navigate QuickBooks Statement Writer (QSW).

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.