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I appreciate you getting back to us about this, @Tiffany O,
If you want to update the verification phone number to access your QBO account, but can't access the Accounts Management page, I recommend contacting us directly. Our representatives can assist you with updating your business information to successfully get past the multi-factor authentication.
Here's how to contact us:
- Go to the Help menu then select Contact us.
- Enter the keyword Payroll and Billing in the What can we help you with? box.
- On the next screen, scroll down to the Choose a way to connect with us section.
- Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
Please let me know how the call goes. I want to make sure you're taken care of, and this issue is resolved. I'm also here if you need anything else with QuickBooks. Have a good day!