Hello, camccoy66.

I want to take care of your issue as soon as possible. I'm more than happy to lend a hand here, and assist you in getting in touch with our agents. 

We might be able to resolve the problem here. What issues did you encounter in our Online Payroll service? More details would help. 

If you still need to talk with our support agents, the call back feature is accessible through the Help icon. Here's how: 

1. In your QuickBooks Online company, click the Help icon.
2. Hit the Contact us button.
3. Enter the details of your issue with the payroll module. 
4. Click Let's talk.
5. Choose Get a call. 
6. Complete the call back form. 

More details about our contact channels can be found here. 

I'd also like to help you fix the blank chat window. This could be a cache issue in the browser. When the cache storage is full or corrupted, it can cause problems on certain webpages. To confirm this, use a private or incognito window (it doesn't use the existing cache data): 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Try filling out the chat request form, then connect with an agent. If it works, go back to your regular browser after chatting with them. Next, clear its cache to fix the blank page issue. Alternatively, you can use a supported browser as well. 

Our articles can also help you out with the payroll service. Browse for a topic and look for an article here. Change the product by selecting one under the Topics for section. 

Do you have any future questions for the Online Payroll service or QuickBooks Online? Please let me know and I'll help you out in the Community forums.