Hello,  thanks for taking the time to reply . I did indeed phone in for support and after an hour on the phone, the tech sent me an email w/two steps: Click and drag one customer under the other to make the first one a job.  I do understand what he and also the written replies have been, however, I am not able to successfully do this on this macbook pro, high sierra version.  I still cannot seem to figure out how to click and drag while qb is open? I guess I am just going to have to make up a duplicate customer with a different job and just tell my accountant it's yet another glitch in QB using desktop for macbook pro.  Unfortunately, there are many bug issues when using the mac as we have learned.