Hi Ryan_M

Thanks for responding.

I first reported this at the end of April this year, so not a couple of weeks ago, but anyways... 

The work around is "interesting"...   I enter sales receipts for my client - typically around 150 per month - to follow your workaround would be more work, granted not a ton, but definitely more work but I'm not sure that it will solve the issue...   

Again - the issue is the STLR fails to recognize sales receipts/invoices that do not contain any taxable line items.  Those sales receipts/invoices are just ignored.   My client has a variety of situations whereby sometimes their customers have only service (not taxable) on their bill and sometimes service as well as taxable items like parts.  I'm pretty sure, other QB subscribers have the same situation.

How would this workaround solve it?  I'm certainly willing to try it but would really like to know how manually marking taxable items would ensure the STLR finds sales receipts that have no taxable line items (manually marked or otherwise)???? 

p.s. I spent yet another 1.5+ hours with a support person again doing screen shares so I could once again show what the problem was.  She agreed it was a problem and was able to duplicate it on her test data but in the end said it was an engineering problem and could not assure me it would be taken care of.  Again.

So, please help me understand how the suggested workaround would actually work around and secondly understand that for the liability for clients who are unaware their sales tax calcs are wrong in QB how long it's going to take to resolve.

Thank you

Plum