Thanks for following up on this thread, Jevans.

As mentioned by my peers, this unexpected behavior is already being worked on by our engineers. Rest assured, this is taken with utmost urgency and they’re working towards finding a permanent solution.

To add your company to the investigation, you’ll have to sign up for the list of affected users. This task requires the collection of personal data for account verification. The Community is a public forum, and I’m unable to perform this task for the safety of your information.

Our QBO Care Team has tools to access your account in a secure space, so I recommend contacting them for further assistance. You’ll receive an email once there’s progress about the issue.

1. Click on the Help icon at the top to open the QB Assistant window.
2. From there, choose how you want to reach out to our support team: Ask a question or Talk to a human.
3. Follow the on-screen instructions to continue.
   
4. Provide this number to expedite the process: INV-40437.

Let me also share the Sales tax in QuickBooks Online guide for future reference. It contains some links about the processes you can perform such as paying the taxes, information on how to apply the tax rate to transactions, and answers to frequently asked questions.

I appreciate your patience while this is being worked on. Reach out to me anytime if you need some help working in QuickBooks. I’ll be glad to assist you further. Have a good one.