Hello there, @Ace2020.
Due to COVID-19, our support has limited staffing and reduced supported hours to 6 AM-6 PM Pacific Time from Monday to Friday. However, you can use the other option in contacting our QuickBooks Support. They can help you pull up your account in a safe environment and assist you to fix your concern.
Please follow these steps on how:
- Go to the Help icon.
- Click the Contact Us button.
- Enter your concern in the What can we help you with field.
- Hit Let's talk.
- Choose the Get a call option.
- Fill out the necessary fields.
- Click the Confirm my call button.
You can read this article for more detailed information about the supported hours in QuickBooks: Support hours and types.
You can freely visit this link in case you need assistance navigating QuickBooks by selecting a related topic on the tile and look for an article or related post: QuickBooks Desktop Help Article.
Please know that I'm always around here in the Community to help. Take care, and have a wonderful day!
