Hi there, Ace2020 and toddsandelier.

I got your point, and I would like to help you add as one of the affected users in this investigation. Can you tell me what happens when trying to contact our specialist? Did the Help button doesn't work when trying to do so? If yes, we should be able to contact them as long as during their work schedule.

If your QuickBooks is up-to-date and still unable to get in touch with them, we can delete the QBW.ini file in the C: drive on your computer. It could be that the program has been damaged. That's why we're unable to access the Help button or get in touch with our support team.

Since you haven't added to the lists and the investigation is still in progress, you can follow the steps to sort it out. Once the company details are added, you'll receive an email update once the information is available for this investigation.

Here's how:

1. Close QuickBooks Desktop (QBDT).
2. Locate C:\ProgramData\Intuit\QuickBooks[Version on your computer.
3. Delete QBW.ini.
4. In the Reset Internet Explorer Settings window, tick the Delete personal settings box.
5. Then, click Reset.

Let's restart our computer to ensure that everything reflects. Once QuickBooks is opened, press F1 on your keyboard to avoid experiencing unusual behavior after following the steps above. Then, follow the steps provided by AileenA to contact our support team.

Post again if you have follow-up questions. Stay safe and healthy.