Hello, @robertrackl.
I've conducted research and checked with our engineering team and found out that the investigation has been resolved. As a workaround, let's run the Customer Balance Summary report (the aging method is Report Date) one day before the Start Date you're using when trying to create the Balance Forward Statement. For example, If you're trying to create a Balance Forward Statement with a Start Date of 7-1-2020, run the Customer Balance Summary report as of 6-30-2020 to determine what customers will generate a statement.
However, if the issue persists, let's isolate this case, we can perform basic troubleshooting by clearing the cache to fix it.
There are times that the browser is full of frequently accessed page resources, causing some unusual responses. We can start by accessing your account in a private browser. This mode doesn't save your searches, visited pages, log in details, and cookies.
You can use the shortcut keys that I've listed below.
- Ctrl + Shift + P (Firefox)
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome
If it works, I suggest proceeding with clearing the cache. There are times too much data can accumulate over time and cause issues when utilizing QuickBooks. However, if the issue continues, try using other supported browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.
Please don't hesitate to get back to me. I'm just around in the Community if you need more help or anything else related to QuickBooks. Just click the Reply button, and I'll get back to you. Take care and stay safe.
