Hi ChristieAnn

It's unclear if you were replying to Rick_d1 or me but in any case is there any way you can initiate a fix to this problem with engineering.  Has any customer ever had this problem solved for them by tech support?  From my experience and what I've read it's clearly a waste of my and many customers time to be contacting tech support about this issue.    This is not an issue of our customers bank refusing the transaction but our bank refusing the transfer to them because the routing information changed on the bank account.   The routing information has since been updated for the bank account yet the error persists.