The way I generate statements is one at a time: display customer account; click on 'New transaction' and then on 'Statement'. I do this because I often need to adjust the message that is sent with the emailed statement. This has worked well for years for our little club where customers are actually members. But now, only for some members, an orange-framed box appears with "! Can’t create all statements -- 1 of 1 customers have no statements for this date. Adjust the date, or click Save to create statements for the other 0. To see customers for whom statements are not generated, update the filter above the grid." The way I generate statements, there is no filter nor a grid. Fiddling with any of the three dates does not help. Note that all charges are generated via invoices (no sales receipts). I am also trying to get help via messaging; while it says "We'll be with you in 5 minutes" nothing happens for hours; Very frustrating.